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Return & Refund Policy

Because personalized products are made especially for you, returns work differently. This policy explains when replacement or refund support is available.

Last updated: 19 September 2026

01

Personalized products

Pixsop photo frames and other personalized products are produced using the photo, text, size, orientation and options approved or supplied by the customer. For this reason, they cannot be returned or exchanged for a change of mind once production has started.

Please review before ordering

Check spelling, image selection, crop, orientation, quantity, size and delivery details. We print from the files and instructions submitted with the order.

02

When we can help

Contact us within 48 hours of delivery if:

  • the product arrived damaged in transit;
  • the product has a manufacturing defect;
  • you received a different product, size or design from the confirmed order; or
  • an item is missing from the delivered package.
03

How to raise a request

Use the Contact page and share the order number, phone number used for the order, a clear description of the issue, and clear photos of the product, packaging and shipping label. An unedited unboxing video is strongly recommended for damage, wrong-item and missing-item claims.

Keep the product and original packaging until the request is resolved. We may ask for additional images or arrange a pickup where necessary.

04

Replacement and refund

After verification, an eligible request will normally be resolved with a free replacement. If a suitable replacement cannot be provided, we may approve a full or proportionate refund, depending on the affected item.

Approved refunds are normally initiated within 5–7 working days. For cash-on-delivery orders, we will request valid UPI or bank details from the person who placed the order. The final credit time can depend on the bank or payment provider.

05

What is not eligible

  • change of mind or no longer needing the product;
  • an incorrect photo, spelling, crop, size, address or instruction supplied by the customer;
  • minor colour or brightness variation between a phone/monitor and the printed product;
  • damage caused after delivery by misuse, accident, moisture, improper cleaning or storage; or
  • a request submitted after the 48-hour reporting window without a reasonable explanation.
06

Order cancellation

A cancellation request can be considered only before customization or production begins. Contact us immediately with the order number. Once production has started, a personalized order cannot normally be cancelled.

07

Your statutory rights

Nothing in this policy is intended to limit any right or remedy available to a customer under applicable Indian consumer law. Where the law requires a different outcome, the applicable legal requirement will prevail.

08

Start a request

Have the order number and supporting photos or video ready, then contact our team. We will review the information and explain the next step.

Contact Pixsop